Returns & Exchanges

At Paragon Dive, we want you to be fully satisfied with your gear; if any item doesn't meet your expectations, we offer a 30-day window for returns on new, unused equipment. Our goal is to ensure you dive with confidence and the highest quality equipment available.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Securely pack the unused items in their original packaging, ensuring all tags, manuals, and protective cases are included to qualify for a full refund.

• 3.
  Ship to Paragon

  Affix the provided shipping label or use your preferred carrier to send the package back to our fulfillment center for inspection.

• 4.
  Processing and Refund

  Once our dive technicians verify the condition of the return, we will process your refund or exchange within 3 to 5 business days.